AV Support

• Trouble Reports
• Drivers and Manuals
• RRH Software Folder

AV TECHNOLOGY SOLUTIONS CONTACT INFORMATION

McCombs Complex (GSB, CBA, UTC) AV Technology Solutions Contact Information

• Office: GSB 3.132
• Hours: Mon-Thurs, 7:45 am – 5:15 pm, After hours classroom support available Monday – Thursday until 6:30 pm
• Email: MSBmedia@mccombs.utexas.edu
• Phone: 512-232-6679

Rowling Hall (RRH) AV Technology Solutions Contact Information

• Office: RRH 3.410
• Hours: Mon-Fri, 7:45 am – 6:15 pm, Sun – Closed
• Email: RRHmedia@mccombs.utexas.edu
• Phone: 512-232-4646

REMOTE SUPPORT

• Remote support for Zoom: zoomhelp@mccombs.utexas.edu
• Remote support for Panopto: panoptohelp@mccombs.utexas.edu
• Remote support for AirMedia: MSBmedia@mccombs.utexas.edu

McCombs Complex (GSB, CBA, UTC) Department Information

• Office: GSB 3.132
• Hours: Mon-Fri, 7:45 am – 5:15 pm, after hours classroom support available Mon-Thur until 6:30 pm
• Email: MSBmedia@mccombs.utexas.edu
• Phone: 512-232-6679

Rowling Hall (RRH) Department Information

• Office: RRH 3.410
• Hours: Monday – Friday, 7:45 am – 6:15 pm, Sun-Closed
• Email: RRHmedia@mccombs.utexas.edu
• Phone: 512-232-4646

MSB AV Technology Solutions

• Department Head & Contact: Joerg Becker

McCombs Video Studio

• Office: RRH 3.128
• Hours: Mon-Fri, 8:00 am-5:00pm
• Email: RRHmedia@mccombs.utexas.edu
• Phone: 512-232-4646

Video Studio Request Form

• RRH Additional Services Request

Pricelist

• Video Studio Pricelists: RRH Pricelists

McCombs Graphic Services

• Office: UTC 1.110
• Hours: Mon-Fri 8:00 a.m. – 5:00 p.m.
• Email: Dale Allen
• Phone: 512-232-6672

McCombs Graphic Services are available for McCombs-related publication layout and design, poster creation, and more.

Attention: All graphic services are reserved for the McCombs School of Business only. If you are affiliated with another school on campus please contact Copy Services at 512-471-1615 for graphic assistance.

Graphic Services Requests

• Graphic Services Request Form

Poster Templates

• 36″W x 24″H, Logo at bottom
• 24″W x 36″H, Logo at bottom
• 36″W x 24″H, Banner at bottom
• 24″W x 36″H, Banner at bottom

Services

Please submit a Graphic Services Request Form for any of the following services:

Poster Printing, Framing, and Mounting

• Posters and banners are produced on photo gloss paper on our HP Designjet 5500ps. Banners are $10 per linear foot (i.e. a 6-foot banner = $60). Posters mounted on foam core board (24×36 inches maximum) are $31.40 each.
• Please Note: This service is NOT self help or by appointment and you must submit a Graphic Request Form. Poster printing is reserved for the McCombs School of Business only. If you would like to print your own poster, please contact Copy Services at 512-471-1615.

Publication Layout and Design

• Graphic Services such as brochures, e-newsletter banners, fliers, posters, etc. are formatted in Adobe InDesign CS6, supported by Adobe Photoshop CS6 and Adobe Illustrator CS6. Documents can be saved as PDF files. There is a labor fee of $24.00 per hour for design and layout services.

PowerPoint Presentations

• Custom Microsoft PowerPoint presentations (including McCombs Message Monitor slides) can be produced for a labor fee of $24.00 per hour.

Laser-Engraved Signs

• You may order laser engraved nameplates for $5.00 apiece and directional signs ranging from 10″x14″ ($35.00) up to 18″x23″ ($60.00) by submitting a Graphic Services Request Form.

Policies

• Please allow for three working days or more, depending on the complexity of the project.
• It is not wise to wait until the day before your deadline to submit a request, as we take projects on a first-come, first-served basis.

AV Support Office Hours

• Checkout: Mon–Fri 7:45 a.m. – 5:15 p.m.

• Classroom Support: Mon-Fri 7:30 a.m. – 5:15 p.m. except on official university holidays.
• After hours classroom and conference room support available Mon-Thu between 5:30 until 6:30pm by calling 512-232-6673

Locations

• AV Technology Solutions offices are located in GSB 3.132 and in RRH 3.410. They handle checkout and classroom support.

 Equipment checkout policy for students

• A student must be enrolled in at least one business course or be in the Graduate School of Business in the current semester to be eligible for equipment checkout.
• Upon pickup of equipment the student is required to present a valid student ID and sign a policy agreement. This agreement is valid until the student discontinues taking any business courses or the end of the fiscal year. It is the responsibility of the student to ask about changes in fees and/or other regulations.
• Some equipment (computer laptops, computer projectors) requires a yearly insurance fee of $5.00 when checked out overnight. This fee has to be paid before equipment may be picked up.
• The student takes full responsibility (see paragraph below) for the equipment and its accessories until it is returned to AV Technology Solutions.
• The student is required to sign a checkout agreement upon pickup. The return time and date on the receipt are binding for the student, failure to return equipment on time will result in an overdue fee.
• There is a limit of two nights and three days per week that any item may be checked out, and the item will be due by 5:00 p.m. on the third day. The weekend policy requires that a checkout can be from Thursday until Monday at 5:00 p.m. or Friday until Tuesday at 5:00 p.m. Upon returning an item after a weekend checkout (Thursday to Monday) you would be eligible for one more night checkout of the new week however one full day must pass before you can reserve or checkout the same type of equipment. (Example: If you return a digital camera on Monday (that you had since Thursday) you would have to wait until Wednesday to check out or make a reservation for another digital camera, for your one remaining night of that week).

Late Fees

• Late fees will be assessed for equipment not returned at the time and date shown on the checkout receipt. Failure to respond promptly to a late equipment notice may result in a loss of privileges. Fees are as follows and are assessed per item:
  • Regular Items (cables, tripods, microphones) have a $1 late fee per day
  • Laptop Computers have a $3 fee per hour late fee when returning the same day, or $15 per day starting the next business day
  • LCD Projectors or panels have a $3 fee per hour late fee when returning the same day, or $15 per day starting the next business day
  • Camcorders, Digital cameras, Presentation Remotes, etc. have a $1 fee per hour late fee when returning the same day, or $5 per day starting the next business day

Late Fee Calculation

• Equipment returned 15 minutes after the time specified on an agreement will begin to incur late fees. Equipment that is not returned before closing of due date will start incurring daily late fees.
• If equipment is returned late on three (3) separate occasions in the same semester the student will be barred from further checkout of media equipment for a period of time equal to one full semester. Failure to respond to a late notice within 24 hours may also result in a loss of privileges.

Insurance Fee

• Laptops and computer projectors checked out overnight require a one-time (per academic year) insurance payment of $5. Once the payment has been made it covers all equipment eligible for insurance coverage against loss or theft for the entire academic year ending on the last day of class of the second summer session. A new payment must be made for all eligible checkouts made on or after September 1st.

Damaged Equipment

• Equipment returned defective or malfunctioning will be repaired at no charge to the student if there is no evidence of accidental or deliberate misuse.
• Accidental damage to equipment like dropping, falling, using wrong power supplies or media without the intent to damage the equipment will be repaired by AV Technology Solutions or outside agencies. The costs for these repairs are the responsibility of the customer as follows. There is an assessment charge of $24.00 per hour for every repair. If the equipment can be repaired within 1 hour without spare parts, no additional costs will occur. Any other repair will be billed at an $24.00 per hour rate plus material and parts up to the lower of $424.00 or 40% of the actual repair cost.

Graphic Services Policies

• Please allow for three working days or more, depending on the complexity of the project.
• All projects are on a first-come, first-served basis. Therefore, it is not wise to wait until the day before your deadline to submit a request.

Overview

The mission of AV Technology Solutions (AVTS) is to provide media technology support to faculty, students and staff in the College of Business Administration (CBA, CBAN, GSB and UTC) and in the Graduate School of Business (RRH) in order to increase teaching and learning effectiveness through the application of appropriate technology.

Statement

The AV Technology Solutions (AVTS) office will support faculty members and students who are holding/taking classes within the business complex (GSB, CBA, CBAN, UTC and RRH) with their media needs. We will introduce new technology to the school as needed in order to ensure availability to the same types of technologies used in the business world.

Staff

Our goal is to guarantee the shortest possible interruption of lectures by always having knowledgeable staff on duty. These professionals will assist faculty and students to the fullest of their capabilities. Our goal is to satisfy the customer’s needs in any way possible, and if this goal cannot be accomplished, to refer them to another source which can satisfy their needs. All positions require a maximum amount of patience and friendliness.

Requests from customers for services, which are not supported by this office, will always be brought to the attention of a supervisor so they can consider the implementation of such services in the future.

Customers

Our customers can be divided into four categories:

• We provide full service for business faculty for any class held in the business complex during our office hours. Business faculty can check out any of our equipment that is available for a determined time. Certain kinds of equipment are allowed to leave campus for short periods.
• McCombs staff can check out our equipment for a determined time, and certain kinds of equipment are allowed to leave campus for short periods.
• All students currently enrolled in the business school can reserve equipment for their classes and checkout any of our equipment that is available for a determined time. Certain kinds of equipment are allowed to leave campus for short periods.
• All other UT faculty, staff and all UT students can reserve equipment for classes held within the business schools buildings, though there is a limited supply of equipment for checkout available to them. Items need to be returned after the class session on the same day.

For more information, see the McCombs Complex (GSB, CBA, CBAN, UTC) Checkout Equipment and Rowling Hall (RRH) Checkout Equipment pages.

Classrooms

Most classrooms in the McCombs School of Business complex are equipped with self-service multimedia technology, which includes computer projection, document camera, voice reinforcement system, and lecture capture. A complete list of these classrooms and their features is available in the Classroom Technology website page (login required).

Services

AVTS will provide computers and projection equipment to any classroom in the Business Complex for the duration of the class session. All computers contain the standard business school licensed application and operating system image (COE). Individual software packages may be installed on these machines if proof of ownership or licensing can be provided.

Installation will have to be performed by one of our IT professionals prior to the class. Please allow a minimum of 48 hours lead time. We will not be responsible for loss, damage, or theft of documents or other software left on disks built into these computers. AVTS will provide projection equipment to any classroom in the Business Complex for the duration of the class session if it is not built in. The equipment needs to be reserved two business days in advance to guarantee delivery. Most built-in projection facilities allow for close captioning for the hearing impaired, but please request this service well in advance as access to rooms is very limited during the semester.

AVTS has a variety of media equipment for use within the business complex. We deliver all equipment for standard setups to the rooms. For more elaborate setups we might require a TA from that class to perform the setup due to time constraints on our side. Classes in equipment usage are provided through our office by appointment. Please contact MSBmedia@mccombs.utexas.edu for individual training.

Reservations

Reservations for equipment can be made starting two weeks before the end of the previous semester. We confirm all reservations within one workday, either by e–mail or phone. Requests can be made at:

Rowling Hall (RRH)

• • Online Forms: McCombs Requests
  • Email: RRHmedia@mccombs.utexas.edu
  • Phone: (512) 232-4646
  • Office: RRH 3.410
  • Hours: 7:45 a.m.– 5:15 p.m. Mon–Fri.

McCombs Complex (GSB, CBA, CBAN, UTC)

• • Online Forms: McCombs Requests
  • Email: MSBmedia@mccombs.utexas.edu
  • Phone: (512) 232-6679
  • Office: GSB 3.132
  • Hours: 7:45 a.m.– 5:15 p.m. Mon–Fri.

Submitting an equipment reservation does not guarantee availability until a confirmation is received.

In case of equipment failure AVTS will try to remedy the problem as quickly as possible. If the problem cannot be resolved we will try to supply the customer, to the best of our abilities, with backup or alternate equipment. Failure to provide a satisfactory result and the consequences caused by such failure are not the responsibility of this office or its affiliates. The customer is responsible for having adequate backup procedures at hand if the equipment fails.

Checkout support

AVTS has a variety of equipment available for checkout to MSB and RRH faculty and students. A list for the McCombs Complex (GSB, CBA, CBAN, UTC) buildings is available at MSB Checkout Equipment and at RRH Checkout Equipment for the Rowling Hall (RRH) building. These items can be checked out, with some exceptions, for a period of three days. Their purpose is to provide the customer with tools to create projects or presentations for their course work. Checkout is free, and only business faculty and students enrolled in business courses are eligible for this service. Certain kinds of equipment need to be insured and there is a late charge for overdue returns. Please contact MSBmedia@mccombs.utexas.edu for more information.

Laptop computers are available for checkout. Checkout period is limited to 72 hours per week. These computers may be used for presentations off campus and in other buildings on campus. The computers use the Windows operating system and the Business School Common Operating Environment (COE) which includes MS-Word, MS-Excel, MS-PowerPoint, MS-Access and MS-Outlook.

We have portable computer projection equipment which may be checked out by itself or in conjunction with a laptop computer. Checkout period is limited to 72 hours per week. These projectors may be used for presentations off campus and in other buildings on campus. Customers are responsible for ensuring that the projection equipment is compatible with their computer before they go to the presentation and ensure that they know how to switch resolution and activate the external video port on the computer.

Digital cameras are available, as well as accessories like tripods and microphones. These may be checked out for the duration of three days for taping interviews, events or any other business school related projects. These may be checked out for the duration of three days for business school related projects.

Microphones and portable PA’s may be checked out for three days. All related accessories are available through us on a checkout basis.

There is a multitude of other equipment available (see a complete listing at MSB Checkout Equipment for the McCombs Complex (GSB, CBA, CBAN, UTC) buildings and at RRH Checkout Equipment for Rowling Hall (RRH)). All equipment is available for business school related events.

Graphic Services

These services are available to business faculty and staff for the creation of departmental periodicals, brochures, pamphlets, temporary signs, posters, ad layout, and door name tags as well as engraved signs.

Most services require a nominal charge for time and materials. Allow enough time to complete your order; depending on workload the times mentioned below may not be possible. All orders are handled on a first come, first served basis. The following services provided abide by copyright law, trademark, trade secret, and unfair competition law. Permission must be obtained for all intellectual property covered by copyright law.

Video Services

We operate 2 video studios; one is very small, and the larger one is equipped to do multi-camera recordings. These are located in RRH and are available on a reservation-only basis to faculty and staff. Additionally we have limited on-location video recording available.

Special Events

We provide support service for special events within the business school complex. There is a charge for this service if a technician is required to maintain the equipment during the event or if it is outside out regular business hours. We will set the equipment up, instruct the user in its operation, and take it down.

After-hours and weekend events will be charged for the duration of the event, plus 30-minute setup and strike time. Events lasting beyond 5:15 p.m. Monday through Friday will only be charged the period after 5:15 p.m. plus 30 min. strike time.

We have professional event specialists on staff, which will assist you with the planning of your media needs. For special requests beyond our capabilities, we may contact outside service providers. We will assist in arranging all your media needs and assure that all needed equipment is made available to you at the required time and place. Planning sessions for your events are free of charge when they occur during our normal business hours.

A video and audio recording service is available for a nominal charge if the built-in system is inadequate for your purpose. Reservations need to be made in advance and are subject to availability. If needed, we may hire additional camera or mixing board operators at a fixed rate. We also provide training classes free of charge for TAs, faculty and staff in the operation of this type of equipment.

Office Policies

The customer will be treated with courtesy and respect. Before a customer leaves, an employee will ensure that all questions have been answered. All requests will be taken seriously and met to teh best of our abilities. If a request does not fall within the normal operating parameters and a customer is unsatisfied with the availability of a service, a supervisor will be contacted. If satisfactory service cannot be provided the supervisor will decide if we can provide alternatives to the requested service. In case of a dispute or complaint, an immediate supervisor will be contacted and if this does not resolve the conflict, the department head will be called.

Classroom deliveries will be on time and completed before the class goes into session. A setup will not be left until everything is turned on and working satisfactorily. If equipment fails at the time of delivery a technician will be called immediately and arrangements for backup equipment will be made in case the problem is not fixable in five minutes or less. After the technician informs the office that the equipment is out of service the backup equipment will be delivered immediately. If repair or replacement of equipment exceeds a duration of ten minutes, the faculty member must confirm that a replacement is needed, or if possible, they can hold the lecture with alternative teaching aids.

All services require a completed Request Form. We will consult with the customer about details of the service requested as needed. The customer will be given a cost estimate before a request is accepted. All services are subject to a final inspection by the customer before payment is made, the customer will make no payment until the order is completed. The final product will only leave our office after a payment has been received or an arrangement to pay through an account has been made and signed.

No sales are to be made without a receipt. In case of account sales all receipts need to be signed by the purchaser. All items are to be sold through an authorized seller only.

AV Technology Solutions Policies

Additional AVTS policies are available on the AV Technology Solutions Policies tab of the Support and Information page.