Your Computer Account

UT EID

Your UT EID is provided by the University to perform secure actions. You used this account to apply to the University of Texas. It is managed by the UT Information Technology Services (ITS) department. You should address any questions or issues with it to the ITS Help Desk. You can reset your password or look up your EID at the EID Self Service Tools Site. 

Your UT EID is used to perform many actions, such as:

• log in to Canvas, the site used by professors to distribute documents, announcements, and grades
• log in to the UT Direct portal, the site where you can perform secure functions with UT, to pay university fees (such as ID Center fees, library fines, etc)
• access UT's wireless internet
• use UTBox to store files
• print to campus printers, including those in the McCombs School 

Acceptable Use Policy

When you use your UT EID or any other UT or McCombs technology resources, you must follow UT's Acceptable Use Policy. These rules apply every time you use any UT computing resource. That could be using a computer in one of the labs or using UT’s wireless internet access.

You are responsible for following all of the computing policies. Here are some of the most commonly broken policies:

1. Do not let anyone else use your accounts. Never give out your password.
2. Do not send rude, threatening, or harassing email, even as a joke.
3. You may not profit from the use of any university computing resource.
4. Do not send spam.
5. Do not violate copyright laws.
6. Do not hack into any UT systems.

Email 

Checking Your Email

Official correspondence from UT, the MBA Program Office, and your instructors will be sent to the email address that you have listed in the UT Directory. Please make sure that this is an email address that you check regularly. While you have the option to set up UT and McCombs email addresses (see below), official communication will only be sent to the address that you have listed in the directory.

UT and McCombs Email Addresses

The McCombs School of Business has partnered with the University to provide McCombs email addresses for students through the UTMail service. UT Mail is powered by Google and provides a 30GB mailbox and Google Apps for Education, which includes Google Drive for file storage and sharing. Both your UTMail address and your McCombs address will remain active after you graduate.

First, sign up for UTMail at https://get.utmail.utexas.edu/ to create your @utexas.edu address.

To set up the McCombs email address, you must log into McCombs Online Resources (MOR) in order to confirm or change the format of the email address. In the UTMail tab in MOR, you will see that the default format for your McCombs email address will be: Firstname.Lastname@mba.utexas.edu. If no changes are necessary, please click "Confirm Email Address." If you go by a name different from the one listed, you will enter your preferred first and last name, and then click "Update McCombs UTMail Address." Your McCombs email address will be added to your UTMail account within two weeks of confirming or updating. This email address is a lifetime address and it follows a standard naming convention to be used for business cards and resumes.

Sending Mail

Your @utexas.edu address will be the default "Send from" address. When composing a new message, a drop down box in the "From:" field will allow you to select the email address from which the message will be sent.

To change the default "Send from" email address go to Options (the gear-shaped button in upper-right corner) > Settings > Accounts, then set the default.

You can also configure the system to reply from the same account the message was sent to. Go to Options (gear-shaped button in upper-right corner) > Settings > Accounts. Under your mail addresses you can select Reply from the same address the message was sent to.

Internet Access on Campus

UT-Provided Wireless Internet Access

The University offers free wireless access to the University community. Wireless access is supported by UT’s Information Technology Services (ITS), not by the McCombs School of Business. If you have problems, contact the ITS Help Desk at 475-9400.

Complete information about the UT wireless networks can be found here.

Wireless Access Points

Wireless is available throughout the McCombs Business School complex, including the CBA, GSB, and UTC buildings. The AT&T Conference Center has extensive wireless access. Many other areas of campus also have wireless, including the Texas Union, Student Activity Center, Student Services Building, Gregory Gym common areas, the campus open malls, and most classroom buildings.

Connecting to the Wireless Network

Devices connecting to the utexas Wi-Fi network must be compatible with 802.11 a/g/n/ac protocols and capable of 802.1x authentication (also commonly referred to as "WPA2-Enterprise" on several platforms). Devices that do not support 802.1x or older devices that only support 802.11b will be unable to use the university's Wi-Fi network. Administrative rights on your computer to complete the UT network wireless connection process may be needed.  

To connect to the utexas network:

If you are on campus:

1. Connect to the utexas-wifi-help wireless network.
2. Wait for the prompt or open a web browser and log in with your UT EID and password.
3. Click the link to set up the utexas network.

Mobile Devices

Click here for instructions on connecting a mobile device to the wireless network.

Bandwidth Limits

For information about bandwidth limits and data plans, click here.

Help & Support

For ITS help & support click here.

AT&T Wireless Internet Access

The AT&T Conference Center provides free wireless internet access throughout the building. 
The access code is ATTCONF.  This network is not secure and does not require a password.

Connecting to the VPN

To access McCombs and UT resources from off-campus, you will need to connect to the UT VPN.  To do so, open a browser and go to the following URL to begin the installation:

http://vpn.utexas.edu  

Enter your UT EID and password and the installation will begin.  Note that you will need administrative rights on your computer to install this program.

Once the program is installed, it will create a Cisco folder in your Programs list.  Click on the Cisco AnyConnect Secure Mobility Client to launch the program.  Enter your UT EID and password to connect.

If for any reason the program fails to install via the browser, visit the Virtual Private Network (VPN) home page for assistance.

Where To Go For Help

SWAT Shop, aka McCombs Technology Service Help Desk

GSB 3.132, and RRH 3.430, Website
Monday – Friday, 8:00 – 5:00 p.m.
Phone: 512-232-6616
The SWAT Shop is your first stop for tech-related questions at the McCombs School of Business and Rowling Hall. They answer general questions about computers and McCombs technology, such as email and software. SWAT also assists with basic computer issues such as wireless configuration for the UT restricted network.

ITS Help Desk

Website  512-475-9400
Monday – Friday, 6 am – 10 pm
Saturday and Sunday, 10 am - 5 pm
Hours may vary during summer and winter breaks.  Check the website for the most up-to-date information.

The ITS Help Desk assists all UT students, faculty and staff with University technology services, including EID issues, Canvas, wireless, printing, and software. They also help with virus and spyware issues.

Tech Help Wiki 

For answers to tech questions at any time, search our Tech Help Wiki.

On Campus Resources

Media Services Checkout Desk

GSB 3.132
Monday – Friday, 7:45 a.m. – 6:15 p.m.

The Checkout Desk checks out equipment for students, including projectors, screens, digital cameras, notebook computers, camcorders, and microphones. They also sell supplies such as DVDs, headphones, and white board markers.

NRG Productivity Center

GSB 4.112A
Open 24 hours, 7 days a week.

The NRG Productivity Center, formerly known as the Reliant Reading Room, is a study facility for McCombs School students only.  You must bring your student ID to enter this room, as the door unlocks with a proximity card reader. Individual study carrels are available for private study; all come equipped with power outlets and Kensington lock loops to secure notebook computers against theft. Several group study areas are also available. Group study rooms can be reserved on the lab reservations page.  The productivity center has its own printer, a section of desktop computers as well as complete wireless coverage.
Food and drink are not allowed in the NRG Productivity Center.  

The MOD Lab (CBA 5.304 and 5.325):

Fall and Spring semester hours for the MOD Lab are 8am-5pm weekdays for class reservation availability only and from 5pm until 9pm weekdays for general McCombs student usage. No evening hours during the Summer. Hours are subject to change according to class schedules and other variables. Do not depend on this lab being open at any given time. Food and drink are strictly prohibited in the MOD Lab.

EMBA on Canvas

The EMBA Program has a course on Canvas where they will post assignments, newsletters and files for you.  You will receive an invitation to join.  Log into Canvas with your UT EID and password.

UTBox

Box cloud storage is a free campus-wide service that allows faculty, staff. and students at the University of Texas at Austin to use Box Cloud-based file sharing for business and academic purposes.

• 50 GB storage and file share accounts.
• Quickly collaborate on documents and safely Cat-I data
• Have a secure method to share files across campus or across institutions.
• Easily sync important files between your desktop smartphone and table device.
• keep files current with apps for iOS, Android and Blackberry.

To access UTBox, you will log in with your UT-EID and password. 

NOTE: Always have a backup copy of any important file! Do not store files in only one location, be it online or your computer.

Adobe Connect

Some professors use Adobe Connect, a web conferencing tool, to conduct classes, review sessions, or office hours. Learn about Adobe Connect before attending a meeting to ensure a trouble-free usage. Learn more about attending an Adobe Connect meeting.

Acquiring Additional Software 

Campus Computer Store

Flawn Academic Center (FAC) 109
Monday - Friday, 8 a.m. - 6 p.m.
512-475-6550
You can purchase software at a student discount at the Campus Computer Store. You are only allowed one license per piece of software. Visit their website for a full listing of software available and prices. 

Installing Decision Tools

You will need Decision Tools, which includes Stat Tools, for some of your classes. The Decision Tools license expires once a year on August 31. You will need to reinstall this tool at the start of your second year.

1. In an Internet browser, go to the McCombs Decision Tools download site.
2. Login with your UTEID and password.
3. Click "Download the COE version of Decision Tools from this server" link. 
4. Once the file has downloaded, run the DTS_Installer.exe to install Decision Tools. Click through the prompts as necessary to complete the installation.

Attn Mac Users: To use Decision Tools you can run it in mCloud or you will need to run Windows and Office 2010 or 2013 on your Mac. The SWAT Shop has a solution in place that will allow you to do this for minimal cost. Acquiring Decision Tools for Mac Users.

Printing

- You will need to add a Ricoh printer to your device in order to print in RRH. The Ricoh printer will be located in the MBA Program Office. Below is the UT Box link with the instructions and drivers to install the new Ricoh printer on personal computers. You must be connected to utexas wifi or connect to UT VPN. (RRH has WiFi; connect to utexas).

https://utexas.box.com/v/MPORicohMPC4504ex

- As a backup printing option, 3 printers are available in public spaces within RRH (on the 2nd floor near 2.220, on the 4th floor near 4.408, and on the 5th floor near 5.426). These printers are administered by Libraries IT staff, so they use the Libraries printer system. There are a few different ways to print; they are outlined here:

https://www.lib.utexas.edu/study-spaces-technology/print-copy-scan/how-print

- For additional tech support, contact the McCombs Computer Services located in the McCombs School of Business; visit the Service Desk/SWAT Shop.